Returns & Exchanges
At Cartilage Cartel, we want you to be completely satisfied with your new jewelry. If your items aren't quite right, you can return them for a refund or exchange within 30 days of delivery, provided they are in their original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the jewelry in its original branded packaging to ensure it remains protected during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing